Shipping policy

ONLINE ORDER DELIVERY

At NES we use a traceable courier service that will require a signature, deliveries cannot be made to PO Boxes. Delivery charges cover packaging, delivery and insurance.

ORDER PROCESSSING

Orders are processed Monday to Friday (excluding public holidays), orders received over weekends and holidays will be processed the next business day. Availability of products is not guaranteed, if you have ordered an item that is not available or that is delayed, we will notify you via email or telephone, at which time you will have the option of choosing a different item or receiving a refund.

DELIVERY CHARGES

Free shipping on orders over $250 in New Zealand
$12 shipping for New Zealand, 1 – 3 working days from dispatch
$25 shipping for Australia, 3 – 12 working days from dispatch
$45 shipping for rest of the world, 10 – 15 days working days from dispatch
Estimated delivery times are to be used as a guide only

SHIPPING

We aim to dispatch all orders within 2 days, except for sale periods where this may take up to 3 days. Deliveries will not be made on weekends or public holidays. Shipping rates are calculated in New Zealand dollars. Orders are processed from Hamilton, New Zealand. We are unable to redirect orders once dispatched. Anyone at the delivery address who receives the goods shall be presumed by NES to be authorised to receive the goods on your behalf.

TAXES AND DUTIES

We charge in New Zealand dollars for all orders as per advertised amount shown on the online store at the time of purchase.
For International orders, import duty, customs fees and local sales taxes (levies) may be charged to you by the destination country’s authorities, depending upon the laws and regulations of that country. All international deliveries are made ‘delivery duties unpaid’ (DDU), as the recipient, you are liable for all levies charged by the destination country you are shipping to. Payment of these levies may be necessary to release your order from customs on arrival. NES is not responsible for any delays caused by destination customs clearance processes.